With Christmas drawing ever closer, many of us are anxiously awaiting the arrival of the postman with our presents and Black Friday bargains. However, with 60% of us experiencing problems with deliveries, you might find that your items arrive looking less than perfect. Take a look at the conditions your items might go through on their journey and how you can resolve any issues that might arise with your deliveries this Christmas.

If you’re sending gifts this Christmas, there are a few simple tips you can follow to make sure your items arrive safely.

Wrap items securely

One of the easiest ways to make sure your items arrive in tip top condition is to ensure they’re properly packaged. Choose packaging that fits snugly, so your item doesn’t rattle around on its journey. Bubble wrap and packaging tape should be used liberally and you could also consider using a waterproof postage bag, to protect items from winter weather. If you’re sending expensive or delicate items, it’s worth purchasing protective cases to send them in. Take a look at the Case Farm ,who make protective cases for a range of gadgets. They can even produce custom options for those unique gifts!

Check postage deadlines

If you’re sending gifts in the post this Christmas, don’t leave it until the last minute. With more parcels to deal with the closer Christmas comes, it’s likely that your item might not be handled quite as carefully as it should be! Royal Mail deadlines range from the 20th to the 22nd of December, depending on which postage option you choose, but it’s worth sending your items as early as possible.

What to do if items arrive damaged

If you receive a damaged item from a retailer, make sure you’re aware of your rights and the steps to take. According to the Consumer Rights Act, the retailer is responsible for the condition of the item until you receive it. This means that even if the damage was caused by a courier or third party, the retailer must repair, replace or refund your item.


Make sure to document the damage by taking pictures, before then contacting the retailer by email so you have a record of any communication. Most retailers should be happy to sort out any issues you have, but if you run into any problems, check out the Which? Guide for plenty of tips.

These tips should help you to make sure that all your gifts are in great condition come Christmas morning, no matter how far Santa has had to travel with them!

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